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Last Updated: 10/12/25
Thank you for shopping with REHABIX. We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below to understand how we process, ship, and deliver your items.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive an order confirmation email shortly after placing your order.
Once your order has shipped, a tracking number will be emailed to you automatically.
Shipping Times
Shipping times vary depending on your location and the product purchased.
Standard Shipping
United States: 5–10 business days
Canada: 7–12 business days
United Kingdom & Europe: 7–14 business days
Australia & New Zealand: 7–14 business days
Rest of the World: 10–20 business days
Please note: These are estimated delivery times. Delays may occur due to customs processing, seasonal demand, or unexpected carrier issues.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and shipping method selected.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.
Tracking Your Order
All shipped orders include tracking information.
Tracking updates may take 24–48 hours to appear once your order has been dispatched.
If you did not receive a tracking number, please contact us at:
support@rehabix.com
Wrong Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct at checkout.
If an incorrect address is entered, please contact us within 12 hours to request a correction.
Once an order has been shipped, we cannot change the address.
Lost, Delayed, or Stolen Packages
REHABIX is not responsible for:
Packages marked as delivered but not received
Delays caused by carriers, customs, or weather
Lost or stolen packages
However, we will do our best to help you resolve the issue by contacting the carrier on your behalf.
Customs, Duties & Taxes
Some orders may incur customs or import fees depending on your country’s regulations.
These charges are not included in your order total and must be paid by the customer upon delivery.
Split Shipments
If your order contains multiple items, they may be shipped separately to speed up delivery.
You will receive tracking information for each package.
Contact Us
If you have any questions regarding shipping, please reach out to our customer support team:
📧 Email: support@rehabix.com
📍 Store Name: REHABIX
We are always happy to help!